Remote Customer Success Specialist

Job Description:

As a Remote Customer Success Specialist at Orsted, you will be responsible for ensuring customer satisfaction and retention through effective communication and support. This role requires a passion for providing exceptional customer service and the ability to adapt to various customer needs and preferences.

Responsibilities: - Build and maintain strong relationships with customers, understanding their needs and providing timely solutions - Communicate with customers via phone, email, and chat to address inquiries, complaints, and feedback - Collaborate with the sales team to onboard new customers and ensure a seamless transition - Monitor customer accounts and proactively identify opportunities to drive engagement and satisfaction - Analyze customer data and feedback to identify trends and areas for improvement - Provide product demonstrations and training to customers to ensure they are maximizing the value of our products and services - Collaborate with cross-functional teams to resolve customer issues and ensure a positive customer experience

Requirements: - Excellent communication skills, both verbal and written - Strong interpersonal skills and the ability to effectively manage relationships with customers - Passion for customer service and dedication to delivering exceptional support - Ability to adapt to changing circumstances and prioritize tasks effectively - Proficiency in using customer relationship management (CRM) tools and software - Experience in a customer-facing role is a plus, but not required

Personality Traits Required: - Passionate - Dedicated

Soft Skills Required: - People management - Adaptability

Benefits: - Profit sharing - Training & professional development opportunities - Travel & spending expenses covered - Promotes work-life balance and employee well-being

Equal Opportunity Statement: Orsted is an equal opportunity employer and we welcome and encourage applications from all qualified individuals, regardless of race, gender, age, sexual orientation, religion, or disability. We are committed to promoting diversity and creating an inclusive workplace environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.