Remote Customer Support Associate

Job Description:

SimCorp is seeking a Remote Customer Support Associate to join our team in København, Denmark. As a part-time Associate Level position, the successful candidate will have at least 2 years of experience in customer support roles. We are looking for a confident and independent individual with strong soft skills in research and creativity.

Responsibilities: - Provide excellent customer support via phone, email, and chat - Troubleshoot technical issues and provide solutions to customers - Research and investigate customer inquiries to provide accurate responses - Collaborate with other team members to escalate and resolve complex issues - Create and maintain detailed documentation of customer interactions - Continuously improve customer satisfaction by identifying areas for improvement

Requirements: - 2+ years of experience in a customer support role - Strong communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Excellent research and problem-solving skills - Confidence in handling customer inquiries and providing solutions - Creativity in finding innovative ways to address customer needs

Benefits: - Life insurance - Company-provided equipment for remote work - Medical coverage - Opportunities for professional development and growth within the company

Working Environment: At SimCorp, we prioritize the well-being of our employees through health and wellness initiatives. We believe in creating a supportive and inclusive work environment where all employees can thrive and succeed.

Deadline to apply: July 7, 2024

Equal Opportunity Statement: SimCorp is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected status under applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.