Remote Customer Support Manager

Job Description:

Matas is seeking a highly experienced Remote Customer Support Manager to join our team based in Ålborg, Nordjylland, DK. This is a part-time position at the mid-to-senior level, requiring a minimum of 6 years of relevant experience. We are looking for someone who is independent, reliable, and possesses strong analytical and people management skills.

Responsibilities: - Manage and oversee the remote customer support team to ensure a high level of customer satisfaction - Develop and implement customer support strategies to optimize efficiency and effectiveness - Monitor and analyze key performance metrics to identify areas for improvement - Provide ongoing training and development opportunities for team members - Handle escalated customer inquiries and resolve issues in a timely and professional manner - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in customer support

Requirements: - 6+ years of experience in a customer support management role - Strong leadership and communication skills - Proven track record of effectively managing remote teams - Ability to analyze data and make strategic decisions - Excellent interpersonal skills and ability to work well under pressure - Proficiency in CRM software and other customer support tools

Benefits: - Profit sharing - Travel & spending expenses - Life insurance

Working Environment: At Matas, we are committed to promoting equality and fairness for all employees. We strive to create a supportive and inclusive work environment where everyone has the opportunity to succeed.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Matas is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, disability, sexual orientation, or any other protected status. We welcome all qualified candidates to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.