Customer Support Manager - Work from home

Job Description:

Bang & Olufsen is looking for a Customer Support Manager to work from home in Arhus, Midtjylland, DK. This part-time position requires a candidate with a Mid-to-Senior Level of seniority and at least 7 years of experience in customer support.

Responsibilities: - Manage a team of customer support representatives - Develop and implement customer service policies and procedures - Monitor customer interactions to ensure quality and effectiveness - Provide training and support to team members - Handle escalated customer inquiries and complaints - Analyze customer feedback and implement improvements to enhance the customer experience - Work closely with other departments to coordinate customer support efforts - Report on key performance indicators and trends to senior management - Stay up-to-date on industry trends and best practices in customer support

Requirements: - Bachelor's degree in business administration or a related field - Proven experience in a customer support management role - Strong leadership skills and ability to motivate a team - Excellent communication and interpersonal skills - Ability to work independently and make decisions under pressure - Hardworking and adaptable personality traits - Strong planning and organization skills - Equal opportunity employer. - Proficiency in Microsoft Office and customer service software

Benefits: - Disability insurance - Dental insurance - Training & professional development opportunities - Recognize and reward based on performance and merit

If you meet the requirements and are ready to take on the challenge of leading a remote customer support team, apply by the deadline on 2024-07-22.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.