Remote Customer Support Representative

Job Description:

We are seeking a talented Remote Customer Support Representative to join our team at Daloon. As a part-time entry-level position, this role is perfect for someone with 1 year of experience who is adaptable, confident, and excels in decision-making and planning. As a Remote Customer Support Representative, you will be responsible for providing excellent customer service to our clients, handling inquiries and issues in a timely and professional manner.

Responsibilities: - Respond to customer inquiries via email, phone, and chat in a timely and professional manner - Identify and assess customers' needs to achieve satisfaction - Resolve customer complaints quickly and effectively - Document customer interactions and transactions - Follow up with customers to ensure their concerns are resolved - Collaborate with internal teams to address customer needs and provide solutions - Stay up-to-date on product knowledge and company policies - Adhere to company guidelines and procedures

Requirements: - 1 year of experience in customer service or a related field - Adaptable and confident personality - Strong decision-making and planning skills - Excellent verbal and written communication skills - Proficiency in Microsoft Office and customer service software - Ability to work independently and as part of a team - High school diploma or equivalent

Benefits: - Paid sick leave - Relocation allowance - Gym membership

Working Environment: At Daloon, we embrace a culture that challenges norms and encourages bold thinking. Our team is diverse, dynamic, and dedicated to delivering exceptional customer service. As a Remote Customer Support Representative, you will have the opportunity to work remotely while still being part of a supportive and collaborative team.

Deadline to Apply: Please submit your application by May 16, 2024.

Equal Opportunity Statement: Daloon is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.