Customer Support Representative

Job Description:

Secunia is seeking a dedicated and confident Customer Support Representative to join our team in København, Denmark. As an Associate Level position, the ideal candidate should have at least 4 years of experience in customer support roles.

Responsibilities: 1. Provide exceptional customer service and support to clients via telephone, email, and chat. 2. Resolve customer inquiries and issues in a timely and efficient manner. 3. Maintain accurate records of customer interactions and transactions. 4. Collaborate with other departments to escalate and resolve complex issues. 5. Assist in the development and improvement of customer support processes and procedures. 6. Stay up-to-date on product knowledge and industry trends to better assist customers.

Requirements: 1. Bachelor’s degree in a relevant field or equivalent work experience. 2. Excellent communication skills in both Danish and English. 3. Strong attention to detail and problem-solving skills. 4. Ability to make decisions independently and prioritize tasks effectively. 5. Comfortable working in a fast-paced environment and multitasking. 6. Proficiency in Microsoft Office and customer support software.

Personality traits: 1. Dedication to providing high-quality customer service. 2. Confidence in dealing with difficult situations or customers.

Soft skills: 1. Strong attention to detail to ensure accuracy in customer interactions. 2. Effective decision-making skills to resolve customer issues efficiently.

Benefits: 1. Retirement plan to secure your future financial stability. 2. Paid overtime for exceeding expectations and going above and beyond. 3. Paid Time Off (PTO) to relax and recharge.

Working environment: At Secunia, you will flourish in a culture that embraces change and responds resiliently to challenges. We value innovation and teamwork, creating an environment where every team member can thrive and grow.

Deadline to apply: July 13, 2024

Equal Opportunity Statement: Secunia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.