Customer Support Specialist

Visma e-conomic is seeking a part-time Customer Support Specialist to join our team in Ålborg, Nordjylland, Denmark. This position is at the Associate Level and requires a minimum of 2 years of relevant experience.

Responsibilities: - Provide exceptional customer support via phone, email, and live chat - Resolve customer inquiries and issues in a timely and professional manner - Conduct thorough research and analysis to recommend solutions to customers - Document all customer interactions and resolutions accurately in our system - Collaborate with other teams to escalate and resolve complex customer cases - Continuously improve customer support processes and procedures

Requirements: - Hardworking individual with a resilient attitude - Strong attention to detail and excellent analytical skills - 2+ years of experience in customer support or a related field - Excellent communication skills in Danish and English - Proficiency in using customer support software and tools - Ability to work independently and as part of a team

Benefits: - Company-provided equipment - Paid overtime opportunities - Company transportation for on-site visits - Health and wellness initiatives to prioritize employee well-being

Equal Opportunity Statement: Visma e-conomic is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: June 26, 2024

If you meet the requirements and are looking to join a dynamic team dedicated to providing excellent customer support, we encourage you to apply for the Customer Support Specialist position at Visma e-conomic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.