Customer Support Specialist

Job Description:

Novo, a leading company in Ålborg, Nordjylland, DK, is seeking a part-time Customer Support Specialist to join our team at the Associate Level. The ideal candidate will have at least 2 years of experience in customer support and possess the personality traits of being energetic and resilient.

Responsibilities: - Provide exceptional customer support via phone, email, and chat - Resolve customer inquiries and issues in a timely and professional manner - Collaborate with other teams to ensure optimal customer satisfaction - Manage and prioritize a high volume of customer requests - Identify trends in customer questions and provide feedback to improve processes

Requirements: - 2+ years of experience in customer support - Strong communication and project management skills - Energetic and resilient personality traits - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software

Benefits: - Paid Time Off (PTO) - Company equipment provided - Travel & spending expenses covered

Working Environment: At Novo, we encourage a spirit of exploration and taking calculated risks for growth. Our team is dedicated to providing exceptional customer support and continuously improving our processes.

Deadline to apply: 2024-07-07

Equal Opportunity Statement: Novo is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, gender, sexual orientation, religion, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.