Live Chat Manager

Job Description:

Kvik, a leading company in the kitchen industry, is seeking a part-time Live Chat Manager to join our team in Arhus, Midtjylland, DK. As a Mid-to-Senior Level position, we are looking for someone with at least 8 years of experience in customer service, particularly in managing live chat platforms.

Responsibilities: - Manage and oversee the live chat platform, ensuring prompt and professional responses to customer inquiries - Train and mentor live chat agents to provide excellent customer service and drive sales - Analyze chat data and customer feedback to make improvements to the live chat system and processes - Collaborate with the marketing team to optimize chat performance and align with marketing strategies - Monitor chat trends and customer satisfaction metrics to identify areas for improvement - Stay up-to-date with industry trends and best practices in live chat management

Requirements: - 8 years of experience in customer service, with preferably 3-5 years in live chat management - Proven track record of managing live chat platforms and improving customer satisfaction - Adaptable and dedicated personality traits - Strong people management and cooperation skills - Excellent written and verbal communication skills - Bachelor's degree in Business Administration or a related field (preferred) - Proficiency in CRM systems and chat software - Ability to work independently and collaborate with cross-functional teams - Fluency in English and Danish

Benefits: - Dental insurance - Travel opportunities - Travel & spending expenses - An environment where technology is harnessed to drive innovation and efficiency

Equal Opportunity Statement: Kvik is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-29

Join us at Kvik and be part of a dynamic team that is dedicated to providing exceptional customer service and driving innovation in the kitchen industry. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.