Live Chat Manager

Job Description:

GEA Process Engineering is seeking a dynamic and experienced Live Chat Manager to join our team in Ålborg, Nordjylland, Denmark. This part-time position is at a mid-to-senior level and requires a minimum of 7 years of experience in a similar role. As the Live Chat Manager, you will be responsible for managing and overseeing our live chat operations, ensuring a seamless customer experience and driving business growth.

Responsibilities: - Manage a team of live chat agents, providing leadership and guidance to ensure high performance and customer satisfaction - Develop and implement strategies to optimize live chat operations and improve efficiency - Monitor and analyze live chat performance metrics, identifying areas for improvement and implementing solutions - Collaborate with cross-functional teams to align live chat operations with overall business objectives - Stay current on industry trends and best practices in live chat management, continuously improving our practices - Handle escalated customer inquiries and provide excellent customer service - Create and maintain documentation of live chat processes and procedures - Identify training needs for live chat agents and develop training programs as needed - Drive creativity and innovation in live chat interactions to engage customers and drive sales

Requirements: - 7+ years of experience in live chat management or a related role - Motivated and driven individual with a passion for customer service and driving business growth - Strong leadership skills with the ability to inspire and motivate a team - Creativity and a strategic mindset to develop innovative solutions to improve live chat operations - Excellent communication skills, both written and verbal - Ability to work in a fast-paced environment and handle multiple priorities simultaneously - Proficiency in live chat software and customer relationship management (CRM) systems - Bachelor's degree in a related field preferred

Benefits: - Free accommodation - Joining Bonus - Free food

Working Environment: Be part of a company that pioneers change and sets industry benchmarks. At GEA Process Engineering, you will have the opportunity to make a real impact and drive innovation in the live chat space.

Equal Opportunity Statement: GEA Process Engineering is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

Deadline to apply: June 29, 2024

Join us in shaping the future of live chat management at GEA Process Engineering! Apply now.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.