Live Chat Manager

Job Description:

We are looking for a skilled Live Chat Manager to join our team at GN Store Nord in Arhus, Midtjylland, DK. As a part-time Associate Level position, the Live Chat Manager will be responsible for managing our live chat platform and ensuring exceptional customer service to our online clients.

Responsibilities: 1. Manage and oversee the live chat platform, handling customer inquiries in a timely and professional manner. 2. Monitor chat performance metrics and implement improvements to enhance customer satisfaction. 3. Train and mentor live chat agents to provide excellent service and meet performance expectations. 4. Develop and implement strategies to increase customer engagement and drive sales through live chat. 5. Collaborate with other departments to ensure a seamless customer experience across all channels. 6. Analyze data and reports to identify trends and make data-driven decisions to improve chat performance. 7. Stay up-to-date with industry trends and best practices in live chat management.

Requirements: 1. Minimum of 5 years of experience in customer service or live chat management. 2. Hardworking and reliable with strong decision-making skills. 3. Excellent presentation skills and ability to communicate effectively with customers. 4. Ability to work independently and as part of a team. 5. Proficiency in chat platforms and customer relationship management tools. 6. Flexibility to work evenings and weekends as needed.

Benefits: 1. Travel and spending expenses covered. 2. Retirement plan options. 3. Opportunities for training and professional development. 4. Unlimited personal and professional growth within the company.

Equal Opportunity Statement: GN Store Nord is an equal opportunity employer and does not discriminate based on race, gender, age, disability, or any other factor. We encourage all qualified individuals to apply for this position.

If you meet the requirements and have a passion for customer service and chat management, we would love to hear from you. The deadline to apply is June 26, 2024. Join our team and help us deliver exceptional customer experiences through our live chat platform.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.