Live Chat Manager

Job Description:

Joe & The Juice is seeking a dynamic and experienced Live Chat Manager to join our team in Ålborg, Nordjylland, DK. As the Live Chat Manager, you will be responsible for overseeing our live chat platform and ensuring exceptional customer service and support to our online customers. This is a part-time position with a mid-to-senior level of seniority, requiring a minimum of 6 years of relevant experience.

Responsibilities: - Manage and optimize the live chat platform to provide timely and accurate responses to customer inquiries - Train and supervise a team of live chat representatives - Monitor the performance of the live chat team and implement quality control measures to ensure customer satisfaction - Analyze chat transcripts and customer feedback to identify areas for improvement - Collaborate with other departments to address customer issues and improve processes - Stay up-to-date on industry trends and best practices in live chat customer service

Requirements: - 6+ years of experience in customer service or live chat management - Reliable and driven individual with excellent time management skills - Strong adaptability to changing priorities and customer needs - Excellent communication and interpersonal skills - Ability to work well under pressure and meet tight deadlines - Experience with live chat software and CRM systems - Bachelor's degree in a related field preferred

Benefits: - Joining Bonus - Vision insurance - Company transportation - Employee well-being initiatives focusing on health and wellness

Equal Opportunity Statement: Joe & The Juice is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: 2024-07-03

If you meet the requirements and are ready to take on this exciting opportunity as a Live Chat Manager at Joe & The Juice, we encourage you to apply before the deadline. We look forward to reviewing your application and potentially welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.