Remote Live Chat Specialist

Job description:

Ramboll is seeking a dedicated and resourceful Remote Live Chat Specialist to join our team in Frederiksberg, Hovedstaden, Denmark. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: - Provide excellent customer service through live chat support, assisting customers with inquiries, troubleshooting, and problem resolution. - Utilize innovative solutions to effectively communicate with customers and provide timely and accurate information. - Demonstrate leadership skills by taking initiative to improve processes and assist team members as needed. - Collaborate with other team members to ensure a seamless customer experience across all communication channels. - Stay up-to-date on product knowledge and company policies to provide the most relevant information to customers. - Adhere to company guidelines and policies, maintaining professionalism and confidentiality at all times.

Requirements: - Strong dedication to providing exceptional customer service. - Resourceful problem-solving skills to effectively address customer inquiries. - Ability to think innovatively and find creative solutions to customer issues. - Demonstrated leadership qualities, including the ability to take charge and guide team members when necessary. - Excellent written communication skills for effectively engaging with customers over live chat. - A commitment to environmental responsibility and sustainable practices, aligning with Ramboll's values. - Fluency in English and Danish is required.

Benefits: - Joining Bonus for successful candidates. - Travel opportunities for training and team building events. - Employee discounts on company products and services.

Equal Opportunity Statement: Ramboll is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate based on race, gender, age, religion, sexual orientation, or any other protected characteristic. All qualified applicants will receive consideration for employment without regard to their status as a protected veteran or individual with a disability.

Deadline to apply: May 14, 2024.

If you are passionate about customer service and have the qualities necessary to excel in a remote live chat role, we encourage you to apply for this exciting opportunity with Ramboll. Join us in making a positive impact on our customers and the environment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.