Online Client Relations Manager

Job Description:

Novo, a leading online client management firm based in København, DK, is seeking a part-time Online Client Relations Manager to join our team. As an Associate Level position, we are looking for a candidate with at least 5 years of experience in client relations. The ideal candidate will possess the personality traits of being adaptable and resilient, as well as soft skills in decision-making and critical thinking.

Responsibilities: - Manage client relationships through online platforms, ensuring excellent customer service and satisfaction - Communicate with clients through various digital channels, including email, chat, and social media - Resolve client queries and complaints in a timely and professional manner - Collaborate with internal teams to address client needs and provide solutions - Monitor client feedback and suggestions to improve services and processes - Analyze client data and trends to identify opportunities for growth and improvement - Stay up-to-date on industry trends and best practices in online client management

Requirements: - Bachelor's degree in Business, Marketing, or related field - 5 years of experience in client relations or customer service - Excellent communication skills and ability to interact with clients from diverse backgrounds - Proficiency in using online client management platforms and tools - Strong organizational skills and attention to detail - Ability to work independently and as part of a team - Familiarity with digital marketing and social media strategies

Benefits: - Gym membership - Travel & spending expenses - Paid sick leave

Working Environment: At Novo, we believe in promoting work-life balance and employee well-being. We provide a supportive and collaborative work environment where employees can thrive and grow in their careers.

Equal Opportunity Statement: Novo is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 7, 2024

If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply for the Online Client Relations Manager position at Novo. Join our team and help us provide exceptional online client management services to our valued customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.