Online Client Service Specialist

Job Description:

Thrane & Thrane is seeking a part-time Online Client Service Specialist to join our team in København, DK. As an Associate Level role, the ideal candidate will have at least 2 years of experience in customer service and a strong dedication to providing exceptional service to our clients.

Responsibilities: - Respond promptly and professionally to customer inquiries via email, chat, and phone - Provide assistance with online orders, product information, and general inquiries - Troubleshoot and resolve customer issues and complaints - Process returns and exchanges according to company policies - Collaborate with other departments to resolve customer concerns and improve overall customer experience - Maintain accurate customer records and documentation - Stay up-to-date on product knowledge and company policies - Assist with special projects and initiatives as needed

Requirements: - Resourceful and dedicated individual with a strong commitment to customer satisfaction - Excellent communication skills and the ability to empathize with customers - Strong analytical skills and problem-solving abilities - Creativity and the ability to think outside the box to find solutions - Proficiency in Microsoft Office and online customer service platforms - Ability to work independently and as part of a team - Fluency in English (additional languages are a plus)

Benefits: - Paid sick leave - Retirement plan - Training and professional development opportunities

Working Environment: At Thrane & Thrane, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration, and strive to create a supportive and inclusive work environment where every team member can thrive.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Thrane & Thrane is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We value diversity and inclusion and welcome applicants of all backgrounds and experiences to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.