Online Client Support Officer

Job Description:

We are looking for a dedicated Online Client Support Officer to join our team at Carlsberg Group in København, Capital, Denmark. As an entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in client support.

Responsibilities: - Provide online support to clients through various communication channels such as emails, chat, and social media - Assist clients with inquiries, issues, and troubleshooting related to our products and services - Handle client complaints and ensure timely resolution - Maintain accurate records of client interactions and transactions - Collaborate with other team members to improve overall customer experience - Stay up-to-date on product knowledge and company updates to provide accurate information to clients - Assist in creating and updating online support resources for clients - Identify opportunities for process improvement and contribute to ongoing initiatives to enhance client support services

Requirements: - Hardworking and energetic individual with a passion for delivering excellent customer service - Strong problem-solving skills and the ability to think on your feet - Excellent planning and organization skills to manage multiple tasks efficiently - Basic computer skills and familiarity with online communication tools - Good communication skills both written and verbal - Ability to work independently and as part of a team - Fluency in English (additional languages are a plus)

Benefits: - Company transportation for commuting to and from work - Company-provided equipment for efficient job performance - Free accommodation for out-of-town employees (subject to availability)

Working Environment: At Carlsberg Group, we prioritize our employees' personal and professional development. As an Online Client Support Officer, you will have access to training and growth opportunities to help you succeed in your role and advance in your career.

Deadline to apply: July 13, 2024

Equal Opportunity Statement: Carlsberg Group is an equal opportunity employer and we welcome applicants from all backgrounds and walks of life. We do not discriminate on the basis of race, gender, religion, sexual orientation, or disability. We believe in creating a diverse and inclusive workplace where everyone can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.