Online Client Support Officer

Job Description:

Bavarian Nordic is currently seeking a highly motivated and experienced Online Client Support Officer to join our dynamic team in Frederiksberg, DK. As an Associate Level position, the ideal candidate will have at least 4 years of relevant experience in client support and a strong understanding of online platforms.

Responsibilities: 1. Provide online support to clients through various channels such as email, live chat, and social media. 2. Assist clients with product inquiries, troubleshooting technical issues, and resolving complaints in a professional and timely manner. 3. Collaborate with internal teams to ensure seamless communication and resolution of client issues. 4. Maintain accurate records of client interactions and follow up as needed to ensure customer satisfaction. 5. Identify opportunities for improvement in the client support process and provide suggestions for enhancement. 6. Stay up-to-date on industry trends and best practices to continuously improve client support services.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Strong communication skills with the ability to interact effectively with clients from diverse backgrounds. 3. Resilient and confident personality traits with a positive attitude towards solving problems. 4. Proficient in negotiation skills to navigate challenging client situations with tact and diplomacy. 5. Demonstrated leadership skills to effectively manage client interactions and drive positive outcomes. 6. Ability to work independently and prioritize tasks in a fast-paced environment.

Benefits: 1. Paid sick leave to ensure employee well-being and work-life balance. 2. Travel & spending expenses to support employees in their professional development and growth opportunities. 3. Gym membership to promote a healthy lifestyle for all employees.

Working Environment: At Bavarian Nordic, we are committed to promoting equality and fairness for all employees. We value diversity and inclusion in the workplace and strive to create a supportive and collaborative environment for our team members.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Bavarian Nordic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.