Online Client Support Specialist

Job Description:

Radiometer Medical is seeking a part-time Online Client Support Specialist to join our team in København, Denmark. As an Associate Level role, the ideal candidate should have at least 4 years of experience in customer support or a related field.

Responsibilities: 1. Provide online support to clients through various channels such as chat, email, and social media. 2. Respond to client inquiries and issues in a timely and professional manner. 3. Troubleshoot technical problems and provide solutions to clients. 4. Follow up with clients to ensure that their issues have been resolved satisfactorily. 5. Collaborate with internal teams to escalate and resolve complex client issues. 6. Create and update support documentation and knowledge base articles. 7. Identify opportunities for process improvement and recommend solutions. 8. Participate in training sessions to stay updated on product knowledge and support techniques.

Requirements: 1. Reliable and adaptable personality traits. 2. Strong communication skills and the ability to work effectively in a team. 3. Creativity and problem-solving skills to handle complex client issues. 4. Proficiency in using online support tools and platforms. 5. Ability to multitask and prioritize tasks effectively. 6. Previous experience in a customer support role is preferred. 7. Bachelor's degree in a related field is a plus.

Benefits: 1. Company transportation for commuting to and from work. 2. Remote work flexibility for a better work-life balance. 3. Company-provided equipment for optimal work performance.

Working Environment: At Radiometer Medical, we value creativity and innovation. Our working environment encourages employees to think outside the box and come up with inventive solutions to challenges. We strive to create a culture that embraces fresh ideas and fosters a supportive team dynamic.

Equal Opportunity Statement: Radiometer Medical is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: June 28, 2024. Apply now to join our dynamic team and make a difference in the world of online client support!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.