Online Contact Center Assistant

Job Description:

Kamstrup is seeking a motivated and detail-oriented Online Contact Center Assistant to join our team in Frederiksberg, Hovedstaden. As a part-time entry-level position, this role is ideal for individuals looking to start their career in customer service and gain valuable experience in a dynamic and fast-paced environment.

Responsibilities: 1. Provide support to customers via online chat, email, and telephone, addressing inquiries and resolving issues in a timely and professional manner. 2. Assist with online order processing, tracking shipments, and managing returns or exchanges. 3. Maintain accurate records of customer interactions and transactions in the contact center system. 4. Collaborate with other team members to ensure a seamless and positive customer experience. 5. Keep up-to-date with product knowledge and industry trends to provide accurate information to customers. 6. Assist in monitoring and responding to online reviews and feedback to maintain a positive brand image.

Requirements: 1. Strong communication skills and the ability to effectively interact with customers in a virtual environment. 2. Resilient and independent attitude with the ability to work autonomously. 3. Adaptability to changing priorities and a fast-paced work environment. 4. People management skills to effectively handle customer inquiries and concerns. 5. Intermediate computer skills and proficiency in Microsoft Office suite. 6. Must be fluent in Danish and English.

Benefits: 1. Relocation allowance for eligible candidates. 2. Travel opportunities for training and development. 3. Paid sick leave for part-time employees.

Working Environment: At Kamstrup, we value transparency and open dialogue for effective communication at all levels. Our team is committed to fostering a collaborative and inclusive work environment where employees can thrive and grow professionally.

Equal Opportunity Statement: Kamstrup is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel respected and valued for their unique perspectives and contributions.

Deadline to Apply: May 16, 2024

If you are a customer service-oriented individual with a passion for technology and a desire to grow in a supportive and engaging work environment, we encourage you to apply for the Online Contact Center Assistant position at Kamstrup today. Join us in shaping the future of smart energy solutions!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.