Online Customer Care Manager

Job Description:

Maersk Group is looking for a part-time Online Customer Care Manager to join our team in Frederiksberg, Hovedstaden, DK. As an Associate Level position, we require a minimum of 5 years of experience in customer service or a related field. The ideal candidate will be independent and resourceful, with strong soft skills in persuasion and adaptability.

Responsibilities: 1. Managing online customer care operations, including responding to customer inquiries, resolving issues, and ensuring customer satisfaction. 2. Developing and implementing strategies to improve customer experience and drive customer engagement. 3. Analyzing data and customer feedback to identify trends and opportunities for improvement. 4. Collaborating with other teams, such as marketing and sales, to enhance the online customer experience. 5. Training and supervising a team of customer care representatives. 6. Implementing policies and procedures to ensure consistent and high-quality customer care services. 7. Monitoring and evaluating key performance indicators to measure the effectiveness of online customer care efforts.

Requirements: 1. Bachelor's degree in business, marketing, or a related field. 2. 5 years of experience in customer service or a related field. 3. Excellent communication and interpersonal skills. 4. Strong problem-solving abilities. 5. Proficiency in Microsoft Office and customer relationship management systems. 6. Ability to work independently and as part of a team. 7. Experience with online customer care platforms and tools is a plus.

Benefits: 1. Travel opportunities for training and conferences. 2. Remote work flexibility. 3. Visa sponsorship for qualified candidates.

Working Environment: At Maersk Group, we value data-driven decision-making and strategic thinking. The Online Customer Care Manager will have the opportunity to leverage data to inform decisions and drive strategic initiatives that will enhance the online customer experience.

Deadline to Apply: Interested candidates should apply by July 3, 2024.

Equal Opportunity Statement: Maersk Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.