Online Customer Care Manager

***Job Description***

**Job Title:** Online Customer Care Manager **Company:** Novozymes **Location:** Ålborg, Nordjylland, DK **Job Type:** Part-time **Seniority:** Mid-to-Senior Level **Years of Experience:** 6

**Responsibilities:** 1. Manage and oversee all aspects of online customer care operations, including customer inquiries, feedback, and issue resolution. 2. Develop and implement strategies to enhance the online customer experience and increase customer satisfaction. 3. Collaborate with cross-functional teams, such as sales, marketing, and IT, to ensure seamless customer care processes. 4. Monitor key performance indicators and metrics related to online customer care to identify areas for improvement. 5. Analyze customer data and feedback to identify trends and insights that can inform business decisions. 6. Train and mentor customer care representatives to deliver exceptional service and support. 7. Stay up-to-date on industry trends and best practices in online customer care to continuously improve processes.

**Requirements:** 1. Bachelor's degree in Business, Marketing, or a related field. 2. Minimum of 6 years of experience in customer care or related roles. 3. Strong project management skills with the ability to effectively plan, organize, and prioritize tasks. 4. Excellent research skills to gather and analyze customer data effectively. 5. Driven individual with a high level of confidence and the ability to work independently. 6. Proficient in using customer relationship management (CRM) software and other relevant tools. 7. Excellent communication and interpersonal skills to interact with customers and internal teams effectively.

**Personality Traits:** 1. Driven 2. Confident

**Soft Skills:** 1. Project management 2. Research

**Benefits:** 1. Gym membership 2. Parental leave 3. Paid sick leave

**Working Environment:** At Novozymes, we empower our employees to take ownership and make impactful decisions. We value collaboration, innovation, and continuous learning to drive our success.

**Equal Opportunity Statement:** Novozymes is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.