Online Customer Care Officer

Job Description:

3Shape is seeking a part-time Online Customer Care Officer to join our team in Ålborg, Nordjylland, Denmark. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service or a related field. We are looking for a resourceful and passionate individual who is committed to providing exceptional customer care in an online setting.

Responsibilities: - Respond to customer inquiries and provide support via online platforms such as email, chat, and social media - Resolve customer complaints and issues in a timely and professional manner - Assist customers with product information, troubleshooting, and technical support - Collaborate with internal teams to escalate and resolve complex customer issues - Maintain accurate records of customer interactions and transactions - Monitor online reviews and feedback to identify areas for improvement - Contribute to the development of online customer care resources and knowledge base - Stay up-to-date on industry trends and best practices in online customer care

Requirements: - At least 4 years of experience in customer service or a related field - Strong communication skills and ability to work effectively in a remote setting - Excellent time management and project management skills - Ability to multitask and prioritize competing priorities - Experience with online customer care platforms and tools - Knowledge of customer relationship management (CRM) systems is a plus - Fluent in written and spoken English

Benefits: - Company-provided equipment for remote work - Free food and beverages at the office - Flexible work schedule with remote work options - Opportunities for professional growth and development

Working Environment: At 3Shape, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to creating a positive and inclusive work culture where everyone has the opportunity to succeed and thrive.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: 3Shape is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.