Online Customer Care Representative

Job Description:

We are looking for a dynamic and customer-oriented Online Customer Care Representative to join our team at Netcompany in København, Denmark. As an entry-level position, no prior experience is required, making this the perfect opportunity for individuals looking to kickstart their career in customer service. You will be responsible for providing excellent customer support through online channels, ensuring that all inquiries and concerns are addressed in a timely and professional manner.

Responsibilities: 1. Respond to customer inquiries and resolve issues through various online platforms such as email, chat, and social media. 2. Provide product information, troubleshoot problems, and assist customers with order processing. 3. Keep accurate records of customer interactions and transactions. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Identify and report on trends in customer inquiries to improve overall service.

Requirements: 1. Strong communication skills and a passion for helping others. 2. Ability to work independently and efficiently in a fast-paced environment. 3. Excellent time management skills and the ability to multitask effectively. 4. Creative problem-solving skills to address unique customer needs. 5. Must be energetic and proactive in engaging with customers. 6. Fluency in English (additional languages are a plus). 7. Proficiency in Microsoft Office and online communication tools. 8. High school diploma or equivalent.

Benefits: 1. Medical coverage to ensure your well-being. 2. Joining Bonus as a token of appreciation for joining our team. 3. Remote work flexibility for a better work-life balance. 4. Opportunities for career growth and development within the company.

Working Environment: At Netcompany, we are a global company that fosters a collaborative and inclusive work environment. You will have the opportunity to work with colleagues from different backgrounds and cultures, enhancing your professional growth and expanding your horizons. Our company culture values innovation, teamwork, and creativity, making Netcompany an exciting place to work.

Equal Opportunity Statement: Netcompany is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and welcome applicants of all backgrounds, regardless of race, gender, age, religion, sexual orientation, or disability. All qualified candidates will be considered for employment opportunities within the company.

Deadline to Apply: Please submit your application by July 4, 2024, to be considered for this position. We look forward to welcoming you to our team at Netcompany in København, Denmark!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.