Online Customer Service Manager

As the Online Customer Service Manager at Danske Commodities in Ålborg, Nordjylland, you will be responsible for managing the online customer service team to ensure a high level of customer satisfaction. You will work in a dynamic and fast-paced environment, overseeing the day-to-day operations of the online customer service department.

Responsibilities: - Develop and implement strategies to improve customer service experience - Analyze customer feedback and recommend solutions to enhance customer satisfaction - Monitor team performance and provide coaching and support as needed - Handle escalated customer inquiries and complaints - Collaborate with other departments to ensure a seamless customer experience - Create and update policies and procedures to streamline operations - Maintain accurate records of customer interactions and transactions - Stay up to date on industry trends and best practices in customer service

Requirements: - 8 years of experience in customer service management - Confident and independent personality traits - Strong cooperation and teamwork skills - Excellent communication and problem-solving abilities - Ability to work well under pressure and meet deadlines - Proficiency in Microsoft Office Suite and customer service software - Bachelor's degree in business administration or related field (preferred)

Benefits: - Paid Time Off (PTO) - Travel opportunities - Company equipment provided

Working Environment: At Danske Commodities, we encourage autonomy and independence, trusting our employees to excel in their roles. We value teamwork and collaboration, creating a supportive environment where everyone has the opportunity to grow and succeed.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Danske Commodities is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.