Online Customer Service Specialist

Job Description:

Jacobsen Plus is looking for a part-time Online Customer Service Specialist to join our team in Ålborg, Nordjylland, Denmark. As an Associate level position, we require a minimum of 3 years of experience in customer service. The ideal candidate will be independent and resourceful, with strong time management and presentation skills.

Responsibilities: 1. Manage incoming customer inquiries via email, chat, and phone in a timely and professional manner. 2. Provide accurate product information and assistance to customers. 3. Process orders, returns, and exchanges according to company policies. 4. Resolve customer complaints and issues effectively and efficiently. 5. Collaborate with the sales and marketing teams to provide exceptional customer service. 6. Maintain customer records and update databases with relevant information.

Requirements: 1. 3+ years of experience in customer service. 2. Proficiency in Microsoft Office suite and online customer service platforms. 3. Excellent communication skills, both written and verbal. 4. Ability to work independently and prioritize tasks effectively. 5. Strong problem-solving skills and attention to detail. 6. Experience with e-commerce platforms is a plus.

Benefits: 1. Joining Bonus 2. Company transportation 3. Visa sponsorship

Working Environment: At Jacobsen Plus, we leverage data to inform decisions and drive strategic initiatives. Our team is collaborative and innovative, always looking for ways to improve the customer experience.

Deadline to apply: May 29, 2024

Equal Opportunity Statement: Jacobsen Plus is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.