Online Customer Support Associate

Job Description:

NKT Holdings is seeking a part-time Online Customer Support Associate to join our dynamic team in Frederiksberg, Hovedstaden, Denmark. As an Associate Level role, we are looking for individuals with at least 4 years of experience in customer support or a related field.

Responsibilities: - Provide exceptional customer support via live chat, email, and phone to assist with product inquiries, order placements, and issue resolution - Monitor and respond to customer reviews and feedback on various platforms - Identify and escalate any complex issues to the appropriate departments for resolution - Collaborate with the sales and marketing teams to ensure a seamless customer experience - Analyze customer data and feedback to identify trends and make recommendations for improvement - Assist with updating and maintaining the company's online support resources and knowledge base - Continuously strive to improve customer satisfaction and retention rates

Requirements: - Strong communication skills and a customer-centric approach - Proven experience in handling customer inquiries, complaints, and feedback - Ability to work independently and prioritize tasks effectively - Resourceful problem-solving skills and a proactive attitude towards challenges - Proficiency in Microsoft Office and CRM software - Experience with e-commerce platforms and online customer support tools is a plus - Hardworking and detail-oriented with a passion for delivering exceptional customer service

Personality Traits: - Hardworking: Demonstrates a strong work ethic and commitment to achieving goals - Resourceful: Ability to think creatively and find solutions to complex problems

Soft Skills: - Presentation: Ability to effectively communicate and present information to customers in a clear and concise manner - Analysis: Strong analytical skills to interpret customer data and feedback to drive improvements

Benefits: - Medical coverage - Employee discounts - Disability insurance

Working Environment: Join a company that pioneers change and sets industry benchmarks. Be part of a team that values collaboration, innovation, and continuous improvement.

Equal Opportunity Statement: NKT Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 22, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.