Online Customer Support Specialist

Job Description: Grundfos, a leading global provider of advanced pump solutions, is seeking a part-time Online Customer Support Specialist to join our team in Frederiksberg, Hovedstaden, Denmark. This entry-level position is perfect for someone looking to start their career in customer support within a dynamic and innovative company.

Responsibilities: - Provide online customer support via email, chat, and social media channels - Handle customer inquiries and resolve issues in a timely and professional manner - Educate customers on products, services, and company policies - Assist customers with online orders, returns, and exchanges - Collaborate with other departments to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and industry trends - Assist with special projects and initiatives as needed

Requirements: - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Hardworking and energetic with a positive attitude - Ability to research and present information effectively - Proficient in using online communication and customer support tools - Ability to work independently and as part of a team - High school diploma or equivalent required - No prior experience necessary, but a willingness to learn and grow in the role

Benefits: - Employee discounts on Grundfos products - Dental insurance coverage - Profit sharing opportunities

Working Environment: At Grundfos, we promote equality and fairness for all employees. We believe in creating a supportive and inclusive work environment where everyone can thrive and reach their full potential.

Deadline to Apply: June 28, 2024

Equal Opportunity Statement: Grundfos is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workforce and welcome applications from individuals of all backgrounds.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.