Online Support Associate

Job Description:

Ecco, a leading footwear company, is seeking a part-time Online Support Associate to join our team in Arhus, Midtjylland, DK. As an Associate Level position, we require at least 2 years of experience in a similar role. The ideal candidate will be confident, dedicated, and have excellent cooperation skills with a strong attention to detail.

Responsibilities: - Provide online support to customers through various channels such as email, chat, and social media - Assist customers with inquiries, issues, and complaints in a timely and professional manner - Collaborate with other departments to ensure customer satisfaction and problem resolution - Monitor and maintain customer satisfaction metrics and report on key performance indicators - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Assist in the development and implementation of online support strategies to improve customer experience

Requirements: - Bachelor's degree in Business, Communications, or related field preferred - 2+ years of experience in customer service or online support - Excellent verbal and written communication skills - Strong problem-solving abilities and attention to detail - Ability to work independently and in a team environment - Proficiency in Microsoft Office and customer service software - Ability to multitask and prioritize tasks effectively

Benefits: - Life insurance - Profit sharing - Dental insurance - Opportunities for professional development and growth

Working Environment: At Ecco, we pride ourselves on fostering a collaborative and supportive working environment. As an Online Support Associate, you will have the opportunity to build strong relationships with colleagues, clients, and partners. We value diversity and inclusion in the workplace and are committed to providing equal opportunities for all employees.

Deadline to apply: July 14, 2024

Equal Opportunity Statement: Ecco is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.