Online Support Manager

Job Description: Demant is seeking a part-time Online Support Manager to join our team in Frederiksberg, Hovedstaden, DK. The ideal candidate will have a minimum of 8 years of experience in a similar role and possess the necessary skills to thrive in a fast-paced environment. As an Online Support Manager, you will be responsible for overseeing the online support team and ensuring the highest level of customer service is provided to our clients.

Responsibilities: 1. Manage and oversee the online support team, including recruiting, training, and performance evaluations. 2. Develop and implement strategies to improve customer satisfaction and increase retention rates. 3. Monitor and analyze customer feedback to identify areas for improvement. 4. Collaborate with other departments to ensure seamless communication and coordination of support efforts. 5. Stay up-to-date on industry trends and best practices to enhance the online support experience. 6. Handle escalated customer inquiries and complaints in a timely and professional manner. 7. Utilize data and analytics to track key performance indicators and make data-driven decisions. 8. Provide regular reports to management on the performance of the online support team.

Requirements: 1. Minimum of 8 years of experience in a customer support or online support role. 2. Excellent communication and interpersonal skills. 3. Strong decision-making and problem-solving abilities. 4. Ability to work under pressure and handle multiple tasks simultaneously. 5. Hardworking and resilient personality traits. 6. Equal Opportunity Statement: Demant is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Benefits: - Free food - Medical coverage - Dental insurance

Working Environment: At Demant, we prioritize quality in all aspects of our work, products, and services. We are dedicated to providing the best possible experience for our customers and employees alike.

Deadline to Apply: July 3, 2024.

If you meet the requirements listed above and are looking for a challenging and rewarding opportunity as an Online Support Manager, we encourage you to apply today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.