Online Support Manager

Job Description:

Coloplast is seeking an experienced Online Support Manager to join our team in Ålborg, Nordjylland, DK. As the Online Support Manager, you will be responsible for managing our online support resources and ensuring the highest level of customer satisfaction.

Responsibilities: 1. Develop and implement online support strategies to enhance customer experience. 2. Manage a team of online support specialists to provide timely and accurate responses to customer inquiries. 3. Monitor and analyze customer feedback to identify trends and areas for improvement. 4. Collaborate with cross-functional teams to resolve escalated customer issues. 5. Implement best practices for online support, including knowledge base management and chatbot optimization. 6. Drive continuous improvement in online support processes and systems. 7. Stay up-to-date on industry trends and best practices in online support. 8. Assist in the development of training materials for online support specialists. 9. Provide regular reports on online support performance metrics. 10. Other duties as assigned.

Requirements: 1. Bachelor's degree in a related field. 2. Minimum of 5 years of experience in online support or customer service. 3. Strong communication and interpersonal skills. 4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 5. Proficiency in Microsoft Office Suite and online support tools. 6. Hardworking and confident personality traits. 7. Strong research and innovation skills. 8. Equal opportunity statement: Coloplast is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace.

Benefits: 1. Travel & spending expenses reimbursement. 2. Travel opportunities for training and conferences. 3. Disability insurance coverage. 4. Recognize and reward based on performance and merit.

If you meet the requirements and are interested in this exciting opportunity, please submit your application by the deadline of July 3, 2024. We look forward to reviewing your application and potentially welcoming you to our team at Coloplast.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.