Online Web Chat Manager

Job Description: As the Online Web Chat Manager at Matas, you will be responsible for managing and overseeing the online web chat function of the company. You will be tasked with providing exceptional customer service through the online chat platform, resolving customer inquiries and issues in a timely and efficient manner. Additionally, you will be responsible for training and mentoring web chat agents, monitoring chat performance, and analyzing chat data to identify trends and opportunities for improvement.

Responsibilities: 1. Manage and oversee the online web chat function of the company. 2. Provide excellent customer service through the online chat platform. 3. Resolve customer inquiries and issues in a timely and efficient manner. 4. Train and mentor web chat agents. 5. Monitor chat performance and analyze chat data to identify trends and opportunities for improvement. 6. Implement strategies to improve the overall effectiveness of the online web chat function. 7. Collaborate with other departments to ensure a seamless customer experience across all communication channels. 8. Stay up-to-date on industry trends and best practices in online customer service.

Requirements: 1. Bachelor's degree in Marketing, Communications, or a related field. 2. Minimum of 6 years of experience in online customer service. 3. Strong communication and interpersonal skills. 4. Dedicated and hardworking personality traits. 5. Strong research and problem-solving skills. 6. Ability to thrive in a fast-paced environment. 7. Experience with online chat platforms and CRM systems. 8. Ability to analyze data and identify trends. 9. Ability to work independently and as part of a team. 10. Excellent time management and organizational skills.

Benefits: 1. Paid overtime opportunities. 2. Paid sick leave. 3. Travel opportunities.

Working Environment: At Matas, we believe in giving back to the community through corporate social responsibility initiatives. As the Online Web Chat Manager, you will have the opportunity to make a positive impact on the community through your work and involvement in various CSR projects.

Equal Opportunity Statement: Matas is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: 2024-06-29

Don't miss this opportunity to join a dynamic team and make a difference in the online customer service industry at Matas! Apply now.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.