Online Web Chat Representative

Job Title: Online Web Chat Representative Company: GEA Process Engineering Location: Frederiksberg, Hovedstaden, DK Job Type: Part-time Seniority: Associate Level Years of Experience: 3

Job Description: We are looking for a confident and resilient Online Web Chat Representative to join our team at GEA Process Engineering. As an Online Web Chat Representative, you will be responsible for providing high-quality customer service through online chat support. You will interact with customers to answer their inquiries, resolve any issues they may have, and provide product information.

Responsibilities: - Engage with customers through online chat to provide timely and accurate information - Identify customer needs and recommend appropriate solutions - Resolve customer issues and complaints in a professional manner - Maintain a high level of customer satisfaction and build strong customer relationships - Collaborate with other team members to ensure a seamless customer experience - Keep updated on product knowledge and company policies

Requirements: - 3 years of experience in customer service or a related field - Adaptability and strong people management skills - Excellent communication and problem-solving skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in using online chat software and other communication tools - Bachelor's degree in a relevant field is preferred

Benefits: - Parental leave - Gym membership - Free accommodation

Working Environment: At GEA Process Engineering, we prioritize employee well-being through health and wellness initiatives. We provide a supportive and inclusive work environment where employees can thrive and grow professionally.

Equal Opportunity Statement: GEA Process Engineering is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to Apply: July 7, 2024

Join our team and be a part of a company that values its employees and provides opportunities for growth!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.