Remote Support Assistant

Job Description:

Novo is seeking a Remote Support Assistant to join our team in Frederiksberg, Hovedstaden, DK. This part-time position at the Associate Level requires a minimum of 2 years of experience in a similar role.

Responsibilities: 1. Provide remote technical support for customers via phone, email, or chat. 2. Troubleshoot and resolve technical issues with software, hardware, and network systems. 3. Document all support interactions and solutions in our CRM system. 4. Collaborate with other team members to escalate unresolved issues to higher levels of support. 5. Keep up-to-date on product knowledge and industry trends to better assist customers.

Requirements: 1. Independent and reliable with the ability to work remotely and manage workload effectively. 2. Strong adaptability skills to quickly learn new technologies and processes. 3. Research skills to investigate and resolve complex technical issues. 4. Excellent communication skills to effectively interact with customers and team members. 5. Technical certifications or relevant training is a plus.

Benefits: 1. Retirement plan for financial security in the future. 2. Visa sponsorship for eligible candidates. 3. Relocation allowance for those who need to move for the position.

Working Environment: At Novo, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. You will have the opportunity to grow professionally and personally while contributing to our innovative solutions.

Deadline to Apply: May 16, 2024

Equal Opportunity Statement: Novo is an equal opportunity employer and we value diversity in our workforce. We encourage all qualified candidates to apply, regardless of race, gender, age, disability, or any other characteristic protected by applicable law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.