Remote Support Assistant

Job Description:

North Media is seeking a dedicated and resourceful Remote Support Assistant to join our team in Frederiksberg, Hovedstaden, DK. This part-time position is ideal for individuals with at least 2 years of experience in a similar role and who possess strong innovation and research skills.

Responsibilities: 1. Provide remote technical support to customers and clients via phone, email, or chat. 2. Troubleshoot and resolve technical issues related to software, hardware, or network connectivity. 3. Document all support interactions and resolutions in the company's database. 4. Collaborate with internal IT teams to escalate complex technical issues. 5. Research and recommend new technology solutions to improve customer satisfaction. 6. Assist with training and onboarding of new support team members. 7. Maintain knowledge of the latest trends and developments in technology support.

Requirements: 1. Minimum of 2 years of experience in a technical support role. 2. Strong interpersonal and communication skills. 3. Ability to work independently and prioritize tasks effectively. 4. Proficiency in Microsoft Office and remote desktop tools. 5. Excellent problem-solving skills and attention to detail. 6. Bachelor's degree in Computer Science or related field preferred.

Benefits: - Employee discounts on company products. - Paid Time Off (PTO) for work-life balance. - Dental insurance for regular check-ups and treatments.

Working Environment: At North Media, we value corporate social responsibility and are committed to giving back to the community through various initiatives. Join our team and make a positive impact on society while delivering exceptional remote support services.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: North Media is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.