Remote Support Manager

As a Remote Support Manager at Marel, you will be responsible for overseeing a team of remote support specialists who provide technical assistance to customers. Your primary goal will be to ensure that our customers receive timely and effective support to resolve any issues they may encounter with our products.

Responsibilities: 1. Manage a team of remote support specialists, providing guidance and support as needed. 2. Develop and implement support processes and procedures to ensure efficient and effective resolution of customer issues. 3. Monitor team performance and service level agreements, identifying areas for improvement and implementing corrective actions. 4. Collaborate with other departments, such as product development and sales, to communicate customer feedback and improve products and services. 5. Conduct regular training sessions for support staff to keep them up-to-date on product knowledge and support techniques. 6. Handle escalated customer issues and ensure prompt resolution to maintain customer satisfaction. 7. Analyze support data to identify trends and develop strategies to improve overall customer support experience. 8. Provide regular reports to management on team performance, customer feedback, and key metrics.

Requirements: 1. Minimum of 6 years of experience in a technical support role, with at least 2 years in a management or leadership position. 2. Strong communication and interpersonal skills. 3. Proven ability to prioritize tasks and manage multiple projects simultaneously. 4. Experience with remote support tools and technologies. 5. Dedication to providing exceptional customer service. 6. Energetic and enthusiastic attitude towards work. 7. Strong planning and organizational skills. 8. Creative problem-solving abilities.

Benefits: - Training & professional development opportunities to enhance your skills and knowledge. - Visa sponsorship for qualified candidates. - Medical coverage to ensure your health and well-being.

Working Environment: At Marel, we value autonomy and independence, trusting our employees to excel in their roles. You will have the freedom to make decisions and drive improvements within your team, while also receiving support and guidance from senior management when needed.

Deadline to Apply: May 23, 2024

Equal Opportunity Statement: Marel is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected characteristic. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.