Support Manager

Job Description:

Orsted is seeking a talented and experienced Support Manager to join our team in Frederiksberg, Hovedstaden, DK. As a Support Manager, you will be responsible for leading a team of support professionals, ensuring the highest level of service delivery to our customers. This role requires a confident and resilient individual with a strong background in customer support and people management.

Responsibilities: - Lead and manage a team of support professionals, providing guidance, coaching, and performance feedback - Develop and implement support strategies to enhance customer satisfaction and loyalty - Monitor and analyze key performance indicators to identify trends and areas for improvement - Collaborate with cross-functional teams to address and resolve customer issues in a timely manner - Develop and maintain strong relationships with key stakeholders, both internal and external - Continuously improve support processes and procedures to streamline operations and increase efficiency - Ensure compliance with company policies and procedures related to customer support

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 7 years of experience in customer support or a related field - Proven experience in people management and team leadership - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to work effectively in a fast-paced and dynamic environment

Personality traits: confident, resilient Soft skills: cooperation, people management

Benefits: - Remote work flexibility - Life insurance - Medical coverage

Working environment: At Orsted, we strive to spark creativity and motivation in an environment that inspires greatness. Our support team plays a crucial role in delivering exceptional service to our customers, and we value the contributions of every team member.

Deadline to apply: 2024-07-12

Equal opportunity statement: Orsted is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and strive to create a supportive and inclusive workplace for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.