Support Manager - Work from home

Job Description:

We are seeking a highly motivated and confident individual to join our team at H. Lundbeck as a Support Manager. This position offers the opportunity to work from home in Arhus, Midtjylland, DK on a part-time basis. The ideal candidate will have at least 6 years of experience in a similar role and possess a strong drive to succeed.

Responsibilities: 1. Manage a team of support staff, providing guidance and direction to ensure the highest level of customer service. 2. Develop and implement strategies to improve support processes and workflow efficiency. 3. Communicate effectively with internal and external stakeholders to address any support issues or concerns. 4. Analyze data and metrics to identify trends and make recommendations for process improvements. 5. Foster a positive and collaborative work environment to promote team cohesion and productivity. 6. Monitor performance metrics and KPIs to track team progress and identify areas for improvement. 7. Provide coaching and training to support staff to enhance their skills and knowledge. 8. Collaborate with other departments to ensure seamless communication and support across the organization. 9. Stay informed on industry best practices and technologies to continuously improve support services.

Requirements: 1. Bachelor's degree in a relevant field or equivalent work experience. 2. Minimum of 6 years experience in a support management role. 3. Strong analytical skills and emotional intelligence. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and manage remote teams effectively. 6. Proven track record of meeting and exceeding performance targets. 7. Proficiency in Microsoft Office and CRM software. 8. Ability to adapt to changes in a fast-paced environment. 9. Certification in support management or related field is a plus.

Personality Traits: 1. Confident 2. Motivated

Soft Skills: 1. Analysis 2. Emotional intelligence

Benefits: 1. Joining Bonus 2. Life insurance 3. Training & professional development opportunities

Working Environment: At H. Lundbeck, we value continuous learning and adaptation to stay ahead in a rapidly changing world. We encourage our employees to challenge themselves and strive for excellence in all that they do.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: H. Lundbeck is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.