Support Representative

Job Description:

SKAKO Concrete is seeking a motivated and resourceful Support Representative to join our team in København, Denmark. As a part-time Associate Level position, the Support Representative will be responsible for providing exceptional customer support to our clients.

Responsibilities: 1. Responding to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assisting customers with troubleshooting technical issues and providing solutions. 3. Providing product information and guidance to customers. 4. Escalating unresolved issues to the appropriate department for further assistance. 5. Maintaining accurate records of customer interactions and transactions. 6. Collaborating with the sales and technical teams to ensure customer satisfaction. 7. Contributing to the continuous improvement of our customer support processes.

Requirements: 1. 2+ years of experience in a customer support role. 2. Excellent communication skills and the ability to effectively interact with customers. 3. Strong persuasion skills and emotional intelligence to handle customer interactions. 4. Ability to work independently and prioritize tasks effectively. 5. Proficiency in Microsoft Office and customer support software. 6. Motivated and resourceful personality traits.

Benefits: 1. Profit sharing opportunities. 2. Visa sponsorship for eligible candidates. 3. Remote work flexibility.

Working Environment: At SKAKO Concrete, we are committed to paving the way for diversity and inclusivity in the workplace. We strive to create a culture of belonging where every employee feels valued and respected.

Deadline to apply: June 3, 2024

Equal Opportunity Statement: SKAKO Concrete is an equal opportunity employer and we welcome applicants from all backgrounds. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.