Web Chat Officer - Work from home

Job Description:

Grundfos is seeking a motivated and reliable individual to join our team as a Web Chat Officer. This is a part-time position that offers the flexibility to work from home. As an Entry Level role, no prior experience is required, making it an excellent opportunity for those looking to start their career in customer service.

Responsibilities: 1. Respond to customer inquiries and provide assistance through web chat communication. 2. Resolve customer issues in a timely and professional manner. 3. Utilize critical thinking skills to troubleshoot and resolve technical problems. 4. Maintain accurate and detailed records of customer interactions. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Stay up-to-date on product knowledge and company policies. 7. Adhere to company guidelines and procedures for web chat communication.

Requirements: 1. Reliable and hardworking attitude. 2. Strong time management skills to handle multiple customer inquiries simultaneously. 3. Ability to think critically and solve problems efficiently. 4. Excellent written communication skills. 5. Proficiency in using computer systems and web chat platforms. 6. High school diploma or equivalent qualification.

Benefits: 1. Gym membership to promote a healthy work-life balance. 2. Remote work flexibility for added convenience. 3. Travel and spending expenses covered for relevant business activities.

Working Environment: At Grundfos, we pride ourselves on cultivating leaders who foster inclusivity and mentorship. As a web chat officer, you will have the opportunity to work in a supportive environment that encourages growth and development.

Equal Opportunity Statement: Grundfos is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to Apply: June 10, 2024

Join Grundfos and start your journey towards a rewarding career in customer service. Apply now to be part of our dynamic team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.