Web Chat Representative

Job Description:

Joe & The Juice is seeking a dynamic and customer-oriented Web Chat Representative to join our team in København, Denmark. As a Web Chat Representative, you will be responsible for providing excellent customer service through online chat support, addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities: - Respond to customer inquiries and issues via web chat in a timely and professional manner - Provide accurate information about products, services, and promotions - Assist customers with placing orders, processing returns, and resolving any issues that may arise - Proactively reach out to customers to offer assistance and upsell products or services - Collaborate with other team members to ensure seamless communication and support for customers - Maintain a high level of customer satisfaction and retention through effective problem-solving and negotiation skills - Keep detailed records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements: - 4 years of experience in customer service or a related field - Resourceful and hardworking with a strong work ethic - Excellent problem-solving and negotiation skills - Strong written communication skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in using web chat platforms and other customer service tools - Ability to work independently and as part of a team

Benefits: - Free food during working hours - Company-provided equipment - Parental leave benefits - Opportunities for career growth and development

Working Environment: At Joe & The Juice, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every team member is valued and respected. We foster an environment that encourages creativity, collaboration, and personal growth.

Deadline to Apply: Please submit your application by May 25, 2024.

Equal Opportunity Statement: Joe & The Juice is an equal opportunity employer and celebrates diversity in all forms. We are committed to creating an inclusive and welcoming environment for all employees, regardless of race, gender, sexual orientation, age, disability, or any other characteristic. All qualified applicants will receive consideration for employment without regard to any protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.