Support Specialist - Remote Work

Job Description:

Ecco is seeking a part-time Support Specialist to join our remote team in København, Capital, DK. This entry-level position is perfect for individuals with 0 years of experience who are reliable and hardworking. As a Support Specialist, you will be responsible for providing assistance to users, troubleshooting technical issues, and ensuring customer satisfaction.

Responsibilities: 1. Provide remote technical support to users via phone, email, or chat. 2. Troubleshoot hardware and software issues and escalate complex problems to the appropriate team. 3. Create and update documentation for troubleshooting procedures and solutions. 4. Assist with user training and onboarding to ensure a smooth transition. 5. Monitor and prioritize support tickets to meet service level agreements. 6. Collaborate with cross-functional teams to improve support processes and customer experience. 7. Maintain accurate records of customer interactions and technical issues for reporting purposes.

Requirements: 1. Reliable and hardworking individual with excellent time management skills. 2. Proficient in project management and prioritization of tasks. 3. Strong communication skills and ability to work effectively in a remote team. 4. Basic understanding of technical concepts and troubleshooting methodologies. 5. Ability to adapt to new technologies and learn quickly in a fast-paced environment.

Benefits: 1. Free food provided during work hours. 2. Paid overtime opportunities for additional income. 3. Training and professional development opportunities to enhance skills and career growth.

Working environment: At Ecco, we foster transparency and open dialogue for effective communication at all levels. Our remote team values collaboration, innovation, and continuous improvement to deliver exceptional support to our customers.

Equal Opportunity Statement: Ecco is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-05-06

Join our team and make a difference in providing top-notch support to our customers! Apply now.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.