Back End Guest Service (30 hours/week)

Are you structured, service-minded, and excited to help create magical LEGO® House experiences from behind the scenes? Join the Guest Service team and play a key role ensuring every guest interaction is smooth, professional, and memorable.

About the role:

We are seeking a dedicated team member to join our Guest Service Back Office team, focusing on administrative support and coordination.

This is a 30-hour-per-week position with a fixed schedule, including every other weekend, holidays, and peak seasons.

In this role, you will handle guest inquiries, manage bookings and maintain internal procedures. You will also collaborate with colleagues to ensure every guest enjoys a seamless and memorable LEGO® House experience.

If you enjoy structure, communication, and teamwork — and want to make a real impact behind the scenes — this could be the perfect opportunity for you.

As a Guest Service Back Office team member, you will:

• Handle inquiries via email, phone, and social media in Danish and English (additional languages are a plus).


• Manage bookings and special requests with relevant departments.


• Manage lost & found items and ensuring secure storage of guest data (GDPR compliant).


• Maintain and update internal procedures, manuals, lists, and reports.


• Contribute to continuous improvements in workflows and guest experience.

You will bring:

• Excellent written and spoken communication skills in both Danish and English – this is essential for the role (additional languages are a plus).


• A structured, detail-oriented, and able to keep an overview during busy periods.


• Experience in customer correspondence via email, phone, and social media.


• The ability to work independently and collaborate effectively across teams.


• Understanding of service culture and brand tone, with a commitment to high-quality guest service.


• Strong administrative and organizational skills with precise follow-up.


• Comfort working with different digital systems.

Feeling inspired? Apply today!

Applications can be submitted in Danish or English. Interviews are conducted on an ongoing basis, and we are ready to hire once the right candidate is found.

What’s in it for you? Here are some of what to expect:

• Social events - Our staff association invites all employees to a wide range of social gatherings. There is something for everyone's taste, New Year's party, carnival fun, ice skating, and much more.


• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.


• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.


• Wellness – We want you to be your best self, so you’ll have access to a lot of wellbeing initiatives and programs, both physically and mentally.

In connection with recruitments in LEGO House, we process your personal data as stated in this . 

About LEGO® House

LEGO® House is an experience house in Billund, Denmark, celebrating the LEGO brick and the LEGO idea. The 12,000m2 is filled with 25 million LEGO bricks ready to give LEGO fans of all ages the ultimate LEGO experience.

In LEGO House we are not only working on making memorable and magical LEGO experiences for all our guests, but also on being the best place to work for all employees. Here you can be your true self at work every day and you will be appreciated for exactly who you are. We strive to create a diverse, dynamic and inclusive culture of play, where everyone feels safe, valued and they belong.

As an employee at LEGO House, you are part of a team of passionate and dedicated specialists and leaders who, across teams and functions, are committed to creating world-class LEGO experiences for everyone visiting the house. We have a fundamental belief that to deliver this, LEGO House needs to be the best place to work for all employees. It is like a coin where the one side does not go without the other.

When recruiting future colleagues, we focus not only on recruiting colleagues who match the job description and profile. A match with the LEGO House values and culture is also a requirement, and by joining the team you get the opportunity to have an exciting career with a much-loved brand where personal development and purpose in what you do, goes alongside passing on fantastic LEGO moments to our guests. 

Go explore LEGO® House - The world's best play date to learn more about our mission, workplace, people and culture.