Customer Success Hero (German speaking, 20 hours/week)

Hallo 👋 Schön, dass du dich für Hobbii interessierst! Wir sind auf der Suche nach tollen Kolleg:innen für unser CS-Team - bist du das? Okay, jetzt haben wir getestet, dass du Deutsch verstehst, so let's continue in English...

Are you our newest Customer Success ⭐?

In Hobbii, the happiest place on earth for yarn lovers, we're on the lookout for a German speaking Customer Success Hero. We believe we have the nicest customers in the world. Bold statement - but do you feel like experiencing what we're talking about?

We are looking for a new addition to our vibrant, international team, where you together with 21 dedicated and helpful colleagues will be the main point of contact for our customers. We are on the lookout for a happy, smiling and outgoing person, who most importantly: loves being in contact with customers 😊

Being a Customer Success Hero at Hobbii involves taking care of our lovely customers by phone and email. We want to have the best customer service and you will play a key role in achieving that. You will with your love and charm help our German customers with everything from shipment details, product specifics and general questions about yarn, patterns and everything in between.

You will primarily work from our HQ in Dortheavej (Copenhagen), but we are flexible in terms of working remotely 💻

Speaking of flexibility, we hope that you can work minimum 20 hours/week, incl. every second weekend and have the possibility to take extra hours during the busy periods. If you can only/mainly work during evenings, this is not a show-stopper🗓️

The skills you need to master this role:

• Fluency in German- both spoken and written

• You knit and/or crochet yourself and have a good understanding of yarn🧶

• You have most likely worked with CS before - either over the phone, email or face to face with customers

• You are detail-oriented and tech-savy

• You are a quick learner and a problem-solver

• Plus: The more languages you speak - the happier we'll be :-)

Your friends say you:

• Have strong communication skills - you’re the one who listens, and can offer fair and good advice 🤗
  
  


• Are the one who can always see the silver lining and are not afraid of change

• Feel successful when a customer thanks you for the great service and honest advice you’ve given 🤗

Our promise to you:

Working at Hobbii should be exciting, fun and meaningful. We achieve this by hiring talented and ambitious people who fundamentally believe that we’re better together. We have a dedicated People & Culture team whose job is to make sure going to work doesn't suck 🤠

In our Customer Success Team we believe in a culture of constant learning and therefore we strive to build a community, where every Customer Hero shares knowledge and possible improvements within our team. Whether you’re new to Customer Success or have some experience under your belt, our team will make sure you’re properly onboarded 🤓

Join us if you love to experiment, learn something new and be playful at work. Also, you'll get to see that our 300 Hobsters know how to throw some pretty great parties!

This position is based in our HQ in Dortheavej, Copenhagen where we offer brekkie, yummy lunch, themed Friday bars and damn good coffee ☕

Are you the one - Then hit the apply button!

Before you do, here are some tips. We would like to know who you are and the work you are proud of. So please share your resume, LinkedIn or anything else you find relevant.
No cover letter or lengthy essay needed. We will get to know you through some questions in our application form 😉