Quito - Internal IT/Help Desk Technician

At Stack Builders, we are passionate about building exceptional software and empowering our worldwide clients through high-quality customized solutions. We take pride in being recognized as a top Great Place to Work in Latin America , fostering innovation, diversity, and a collaborative work environment that inspires excellence.

We are seeking a skilled and motivated Internal IT/Help Desk Technician to join our team. The ideal candidate will have a passion for technology and for providing excellent customer service . In this role, you will diagnose and resolve technical issues for our internal staff, ensuring that our systems and equipment are running smoothly to support our operations.

Are you ready to work with a world-class team to push the boundaries of the software industry? If so, keep reading!

Requirements

• Mid-level English . 
• 2+ years of experience in a help desk or technical support role .
• Proficiency in diagnosing and resolving hardware, software, and network issue s.
• Strong knowledge of Linux, Windows, and/or Mac operating systems.
• Experience with Active Directory, Microsoft Office Suite , and other common business applications.
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Availability to work under a hybrid modality in our Quito, Ecuador office.

Nice to have: 

• Bachelor’s degree in Computer Science, Information Technology, or related field
• IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, Linux Professional Institute Certification LPIC)
• Security Certifications (e.g., CompTIA Security+, ISC2 certifications or similar)

Responsibilities:

• Provide first-level technical support to internal staff via phone, email, or in person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, and other devices.
• Manage user accounts and permissions.
• Assist with software installations and updates.
• Maintain inventory of IT equipment and software licenses.
• Document support tickets and resolutions.
• Assist other departments with tasks related to Internal IT.
• Implement and maintain policies and procedures across the company.

Benefits

• A certified Great Place to Work culture!
• The opportunity to participate in OSS projects, company-sponsored conferences, and technical talks.
• A strong learning culture with regular 1:1 sessions with your manager, book clubs, and training.
• Quarterly Employee Assessments Cycles to keep track of your career advancement and skill development.
• Top-tier private health and dental insurance.
• A bonus for mental health counseling from day one.
• Three weeks of annual vacation, paid time off for sick days, and parental and family leave.
• Quarterly virtual and in-person team-building activities, birthday and holiday celebrations, and more.
• Challenging and impactful projects from different industries leveraging various tools and technologies.
• A Welcome Package on your first day with a Stack Builders laptop and additional equipment.
• A hybrid and flexible work modality.
• All benefits established by Ecuadorian law.

IMPORTANT: To be considered for this position, please attach your English CV.

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More than our EEO statement, this is what makes us a Great Place to Work:

Stack Builders is proud to be an equal opportunity employer. We are committed to creating a safe and inclusive work environment and don’t tolerate discrimination or harassment during the hiring process or time of employment.

All team members and candidates are assessed and appreciated for their attitude, qualifications, and potential - regardless of race, religion, color, nationality, sexual orientation, gender expression or identity, age, disability, marital status, pregnancy, and other characteristics protected by law.

Visit our website to learn more about us. You can find blog posts, tutorials, and testimonials from our team and clients there.