Intake / Authorizations Coordinator

Join our exceptional team as an Intake/Authorizations Coordinator and play an important role in making a positive impact on the lives of children with the Autism Spectrum Disorder and their families. 

We've already made a big impact in the families' lives we serve. Now, we're ready to amplify our influence and spread our work across the country!

If you're compassionate, kind, and possess strong organizational skills, we want you on our amazing team dedicated to enhancing the well-being of those we serve!

The Role

Responsibilities:

• Receive and respond to client communications including, but not limited to, intake and onboarding of new patients
• Schedule intake appointments and initial assessments
• Review new referrals
• Book new intake appointments
• Relay benefit information to the client
• Add activity logs as needed
• Check Insurance Benefits & Eligibility
• Send a welcome email to client/parent
• Return client and staff calls, text messages and emails as needed
• Collect and upload new information, such as diagnosis reports and insurance cards, as needed
• Create and maintain an accurate and up to date database of client data
• Adhere to federal HIPAA regulations, as well as any company policies & procedures
• Additional tasks from management
• Create a stress-free environment for new families & guide them through the therapy process

Ideal Profile

Requirements

• Experience in administrative work, customer service, client relations, or related areas
• Experience in creating and maintaining spreadsheets 
• Excellent proficiency in written and spoken English to effectively liaise with the stakeholders of the region
• Ability to organize, prioritize, and implement work activities independently
• Strong communication skills
• Ability to accurately perceive, interpret and respond appropriately to the verbal and non-verbal communication
• Trustworthy and strong work ethic
• Proven ability to exercise professional judgment and evaluation before making decisions
• Proven ability to establish and maintain effective working relationships with staff, parents, and outside agencies.
• Proven successful problem solving and time management skills.

What's on Offer?

• Work in a company with a solid track record of performance
• Fantastic work culture
• Opportunity to make a positive impact