Professional Services Engineer

About us:

Prometeo Talent is a #1 Ranked Recruitment Agency in America and Europe . ✨ We excel in connecting companies with exceptional technology and engineering professionals.

‍ We are collaborating with a multinational company with presence in 14 countries across the Americas, with a track record in the Telecommunications & IT sector and the best team in the industry. Our client specializes in offering services and products that enable the humanized use of technology, connecting it with society."

Our proposal:

We are currently seeking a Professional Services Engineer ‍ - Optical Networks to join our client´s projects .

Responsibilities:

️ Provide technical support to the customers from product testing to implementation.

Demonstrate superior technical competence in real-time resolution of embedded software, optical, and digital hardware specific to Groove, XTM, NDU-XR, and TNMS network management system.

Act as the local interface to the customer for professional service delivery.

Assist with customer-specific test planning and documentation Manage high-visibility technical issues for customers.

Lead technical meetings with customers.

️ During deployments, provide on-site customer support to facilitate integration of Infinera solutions into their operations.

✔️ Execute commissioning and/or acceptance testing according to the procedures.

⬆️ Perform hardware and/or software upgrades and expansions following the procedures.

️ Assist technical support team in gathering all necessary information from a system with issues for resolution, when necessary.

️ Draft and/or review methods of procedure (MOP) for deployment activities, technical, acceptance testing, root cause analysis (RCA), and knowledge management (KM) solutions.

Requirements:

Technical knowledge and ability to identify service requirements. Deep understanding of physical and logical network designs. Teamwork and organizational skills. 

‍ Excellent interpersonal skills. Ability to work independently and/or as a member of a team. 

️ Ability to assist in detailed fault localization processes and root cause analysis of network issues identified during deployment and operation. SCA Professional Service Engineer. 

Strong technical background in metro, short-haul, and long-haul optical network technologies, including OTN/DWDM, ROADM, and Carrier Ethernet. ️

Good technical background in testing or support of NM/OSS software via XML, CORBA, TL-1, or SNMP, or physical layer hardware of long-haul optical networks. Skills/Abilities/Capabilities. 

Minimum of five years deploying DWDM projects with experience in service migration. Experience with OTN products. Experience in network migrations impacting traffic. 

Self-learning ability. Problem-solving ability in a high-pressure environment. Leadership and teamwork skills. Languages: English (oral and written). 

Education/Experience: Bachelor's degree in Computer Science, Electronic Engineering, Telecommunications, or a minimum of 5 years of demonstrated experience in operation, deployment, or testing of high-speed optical networks for the service provider market.