Customer Support Specialist (Incident Resolution) - Urgent Hire

We are looking for an expert Customer Support Specialist (Incident Resolution) to join our exceptional team at RateHawk in Quito, Quito (canton).
Growing your career as a Full Time Customer Support Specialist (Incident Resolution) is a terrific opportunity to develop excellent skills.
If you are strong in persuasion, creativity and have the right mindset for the job, then apply for the position of Customer Support Specialist (Incident Resolution) at RateHawk today!

We are looking to hire an Incident Resolution Manager , who will resolve retail and corporate problems of our clients in an effective way.

Job Responsibilities:

• rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system;
• advising clients on all matters concerning bookings and our product;
• communication with suppliers, hotels and clients by email and phone;
• working in CRM systems and with our internal databases.

Requirements

• knowledge of English on at least Upper Intermediate level (both spoken and written);
• kindness, stress-resistance, politeness and responsibility;
• ability to learn quickly and be results-focused;
• a functioning computer and microphone;
• knowledge of the travel business and booking systems;
• knowledge of German/Spanish/French/Italian on at least B2 level (as an advantage);

Benefits

• remote work;
• a young and active team of super specialists;
• schedule: 2/2 rotating shifts (2 days work from 1 p.m. to 1 a.m. Ecuador time / 2 days off, including weekends);
• salary 550 euro + till 250 euro bonus kpi;
• interesting and ambitious tasks that will take you to the next professional level;
• learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
• corporate discounts on hotels and other services.

Benefits of working as a Customer Support Specialist (Incident Resolution) in Quito, Quito (canton):

● Learning opportunities
● Opportunities to grow
● Competitive salary

● Remote Work opportunity