Digital Customer Communication

Digital Customer Communication Specialist at Integrated PHI

Integrated PHI is seeking a talented individual to join our Marketing department as a Digital Customer Communication Specialist. In this role, you will be responsible for creating engaging content to communicate with our customers through various digital channels.

• Develop and implement digital communication strategies


• Create compelling content for email campaigns, social media, and website


• Analyze customer engagement metrics to optimize communication efforts


• Collaborate with cross-functional teams to ensure brand consistency


• Stay up-to-date with industry trends and best practices in digital marketing

If you are a creative thinker with excellent communication skills and a passion for engaging with customers online, we would love to hear from you. Join our team at Integrated PHI and help us deliver exceptional digital experiences to our customers.

Job Offer Requirements

Thank you for providing the responsibilities and requirements for the job opening. Below are the requested requirements for the offer:

Responsibilities:

• Communicate with current and potential clients via email, WhatsApp, and social media platforms (LinkedIn, Instagram).


• Promote the company's services.


• Answer customer inquiries and handle their requests.


• Build strong relationships with clients.


• Follow up with potential clients and qualify them.


• Collect customer feedback.


• Contribute to digital marketing development.


• Manage social media accounts (LinkedIn, Instagram) to build a client base and market services.


• Create engaging content on social media platforms.


• Communicate with potential clients via email and WhatsApp.


• Analyze digital marketing campaigns and provide detailed reports.


• Stay updated on the latest digital marketing trends.


• Work collaboratively as part of a team.

Requirements:

• Degree in Marketing, Public Relations, or a related field.


• Minimum of 1 year experience in customer service and 2 years in digital marketing.


• Excellent written and verbal communication skills.


• Strong social media skills.
• Email marketing: Expert in sending emails to customers to promote products or services.
• LinkedIn messaging: Skilled at using LinkedIn to connect with potential customers and build relationships.
• WhatsApp and Instagram messaging: Able to communicate with customers and provide support through WhatsApp and Instagram.
• Customer follow-up: Good at checking in with customers after they make a purchase or use a service.


• Ability to work collaboratively as part of a team.


• Fluency in Arabic and English.

If you have any further questions or need additional information, please feel free to reach out. Thank you for considering these requirements for the job offer.