Senior Salesforce Solution Manager

Are you ready to take the lead in shaping the future of our Salesforce instance? Join us at Basware as a Senior Salesforce Solution Manager and play a pivotal role in driving our business forward.

As the Senior Salesforce Solution Manager, you'll be at the forefront of configuring and optimizing our Salesforce instance to meet the evolving needs of our business. You'll employ Salesforce best practices, manage delivery timelines, and provide ongoing support to ensure the success of our Salesforce initiatives. If you're passionate about harnessing the power of Salesforce to drive innovation and streamline processes, we want to hear from you!

Key Responsibilities:

• Configure Basware’s Salesforce instance based on defined requirements and business needs.
• Establish and maintain third-party support arrangements for ongoing maintenance.
• Manage delivery timelines and escalate design or implementation issues as needed.
• Provide end-user system training and post-project release support.
• Handle all basic administrative functions, including user account maintenance and report generation.
• Complete regular internal system audits and prepare for upgrades.
• Coordinate the evaluation, scope, and completion of new development requests.
• Work with business stakeholders to establish suitable processes to support administrative, development, and change management activities.
• Assist in developing training and user adoption programs.
• Project manage Salesforce-specific projects to ensure successful implementation.
• Demonstrate the ability to meet deadlines while prioritizing simultaneous requests.
• Creatively and analytically solve problems to optimize Salesforce functionality.
• Possess exceptional verbal and written communication skills to effectively communicate with stakeholders at all levels of the organization.

We are looking for a professional with

• Minimum 3 years of experience as a Salesforce.com administrator
• 3 - 5 years working in a client-facing role as a consultant and/or technical support
• Experience with Sales Cloud and Service Cloud in both classic and lightning interfaces
• Solid understanding of enterprise-level Salesforce.com instances
• In-depth knowledge of Salesforce CPQ, CLM, and Billing solutions
• Experience delivering Einstein or Salesforce projects using agile methodology
• Hands-on experience with data loading and transformation
• Proficiency in process builder, workflow, validation, and assignment rules
• Strong understanding of Salesforce.com best practices and functionality

Certificates and Licenses:

• Saleforce.com Admin (ADM201 and ADM211) certified
• Advanced Admin, Sales Cloud, Service Cloud and Developer certifications preferred
• Will be required to obtain additional certifications upon an agreed schedule.

At Basware, we are dedicated to attaining excellence as a leading SaaS company, and your expertise will be instrumental in realizing this ambition. Join us and unlock your potential in shaping the future of Salesforce at Basware. Apply now to embark on an exciting journey of innovation and growth with us!

Our offering

At Basware, you will be part of the dynamic and forward-looking company. We have an open working atmosphere and a great Basware spirit. We offer you competitive compensation aligned with your competencies and performance, a supportive team, and an opportunity to build your career in an international environment that drives you to succeed.

Our recruitment process will include pre-employment actions such as reference checks.