Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
The team you’ll be part of
As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
Our CSF 4LS team is responsible for the foundational Support used by various Nokia teams. It is a family of OpenSource-based products with a large footprint across telecommunications operators globally. As a 4LS Lead in the team, you will be responsible for 4th level support and supporting application developers in optimizing their workloads for the system. Having thorough understanding of cloud native software support as well as 24/7 operations, you feel equally comfortable with new software to automate administrative tasks and frameworks to simplify component support as well as designing operations strategy and test automation toolchains for complex, cloud native distributed systems built on top of open-source technologies.
If you join us, you will have the opportunity to apply your management and engineering skills, increase your deep knowledge and experience in supporting systems and solutions that will be deployed globally to our Nokia customers.
What you will learn and contribute toAre you passionate about creating solutions, solving problems and developing skills in the latest, cutting edge networks?
As 4LS Lead you have proven track record on technical support. You have solid people centric mindset and minimum 15 years of experience. You have ITIL certification and solid understanding of all support processes (FM, IM, CMB´s, TL9000 etc). Having thorough understanding of cloud native software development as well as Day 1/2 operations, you feel equally comfortable supporting new software to automate administrative tasks and frameworks. Simplify application operations as well as Technical support, deployment strategy and test automation to cloud native distributed systems built on top of open-source technologies.
You will work with enterprise and technical support teams L1-> L4 as well as business owners and customers on operational requirements, technical support and help our R&D teams come up with a detailed operational requirement that fulfills both the functional and non-functional requirements, quality standards, and legal criteria to meet Nokia´s promise to customers globally.
As part of our team, you will:
Are you passionate about solving problems?
Your skills and experience
What we offer
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
At Nokia, we act inclusively and respect the uniqueness of people.
Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
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